Why do you need to explain? You know, when you have to console, just be there quietly. Your simple presence will work. By words you cannot console anybody. Everybody has come for some time and they go like that. No logic can console emotions. Logic doesn’t work at all. And it is a wrong thing to pacify emotions through logical conclusions or understanding.
No doubt, the questions will come – why this happens? Those questions should never be answered. Simply be there in silence, in love, compassion, and the atmosphere changes.